Question 1

Will there be more products offered?

Accepted Answer

Yes!  Product lists change frequently. Keep checking back for more items

Question 2

Will smaller pack sizes be offered?

Accepted Answer

We are looking into this with our suppliers; in order to split a case the CFIA mandates that all packaging must be “retail ready” – meaning all product info must be stamped on the individual packaging (best before dates etc…).  Most foodservice items that are not currently splitable are not packed that way

Question 3

Are prices negotiable?

Accepted Answer

No; there are currently no deals in place for large orders, or any discounts for bulk buys

Question 4

Is there an order form?

Accepted Answer

Not at this time; are available items are listed on Syscoathome.com

Question 5

Where do I go to pick up?

Accepted Answer

Most sites now have signage displayed on site directing you to the designated pick up area. Once on site you must call the posted number and provide your order number & parking spot. No need to get out of your car

Question 6

Are pick ups contactless?

Accepted Answer

Yes!  Orders will be placed directly into your trunk by a Sysco associate. If you would prefer the order in your back seat then you must indicate that when you call while on site. Order will then be placed on the ground next to the car, and you will load the order yourself

Question 7

Will delivery be available for home?

Accepted Answer

We are testing this in some areas right now; no timeframe on when/if this will be available in all Regions

Question 8

Can someone else pick up the order on my behalf?

Accepted Answer

Yes!  As long as the order number is provided anyone can pick up the order

Question 9

Can I just come and place an order there?

Accepted Answer

No; Sysco@home orders must be placed in advance.  We encourage you to follow your local site on Social media for upcoming Truckload Sales (which anyone can show up for, no ordering in advance)

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